Contact Us

Phone assistance is the second step in receiving ResNet help on campus. The first is browsing through our extensive online help guides to find an answer to your problem, located here. If you cannot find your answer in these guides, ResNet provides phone support six days of the week in conjunction with the Computer Consulting Center.

To reach ResNet phone support, call 273-RSNT (3-7768). If we are unable to assist you over the phone, we will schedule an appointment for you with a ResNet Computer Consultant (RCC). If our helpdesk is currently closed, you may leave a voicemail or e-mail us at resnet@uni.edu and we will attempt to reach you the next time we are open.

Before you call...

A few simple troubleshooting actions you can try are listed below-

1. Type in another web address
2. Restart your computer
3. Try to release and renew your IP address (click here)
4. Try running a spyware removal tool to see if spyware is interfering with your Internet connection (click here)

Phone Support Hours (Fall and Spring Semesters)

Monday - Thursday: 10am - 5pm
Friday: Noon - 3pm
Sunday: 6pm - 8pm